It’s been six years since Uber was founded. go getGlobal suite of products offering features that cover everything, from booking party buses and voice-ordering Uber Eats to connecting with Gmail and skipping food lines in sports venues,
It’s not about creating new revenue streams and attracting users, although those are definitely goals. Uber has a larger goal: to create a closed loop in which each product feeds customers back into other Uber channels. This cycle is expanding.
Uber launched a new batch of product and feature updates Monday. This was fueled by strong user interaction and the impetus to launch more products and features for the holiday season. The products were launched under the marketing banner of Go, take, give. Uber customers can now book with OpenTable or Viator using the Uber app. They can also search across merchants to find the right wine to deliver to their home.
Amazon
Uber was founded with the goal of expanding at all costs. Uber Eats, a food delivery service, has been added to its platform as Uber struggles with its passenger ordering service. It looks like Uber is taking a page from Amazon’s customer commitment book to attract new customers and encourage existing customers to spend more on the platform.
Just like Alexa (Amazon’s voice assistant) makes a secondary income to Amazon every customer who says “Alexa buy more shampoo, conditioner,” Uber also increases trip revenues when a customer books an Uber event through Uber’s partnership. They then book an Uber to transport them there.
Dara Khosrowshahi, Uber CEO, spoke out about this subject during the company’s third quarter earnings call on November 1.
“We are actively selling food delivery consumers to grocery consumers and converting them to alcohol, and in fact we are now back to commuting,” Khosrowshahi said. “All of the cross-selling we have across the platform continues to increase, attracting new customers and increasing retention as well.”
There is evidence that suggests these actions are proving to be profitable in the short-term. Uber’s third quarter bookings amounted to $29 billion, a 26% increase over the previous year. The company’s monthly active users (MAPC) increased 14% year-over-year from 109million quarterly users to 124million users. We can conclude from the fact that total bookings grew at a faster pace than MAPC that each customer is spending more money on the platform than they would otherwise.
“In terms of consumers – high-frequency and low-frequency consumers – it’s absolutely correct that if we can move our consumer usage from low frequency to higher frequency, we will see very significant growth,” Khosrowshahi said during Uber’s third-quarter earnings call.
Uber is open to expanding beyond its mobility business and into other revenue streams. Uber has launched a profile. New advertising section Oversees in-app ads during flights. Uber could use creative designs to increase its business and may use huge amounts of data about riders to provide third-party marketing service to brands. Who do you know?
Although short-term reports suggest that Uber’s depth of products may be holding customers back, the company should not eat too much. Uber saw revenue growth in the third quarter but lost $1.2 billion due to operating losses. As the economy becomes more challenging, both tech giants as well as start-ups are cutting costs. This includes job cuts. Amazon is not the only one affected.
There grumbleAmazon plans to lay off 10,000 employees this week. There is also speculation that Amazon’s device lineup, which includes Fire tablet, Echo and Kindles could be on the verge of being discontinued. List for discounts. It’s easy for one to understand why with an operating loss of $5billion annually.
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