Nvidia lastly responds to an RTX 4090 cable row

Nvidia has lastly damaged its silence and stated that improperly seated 12VHPWR connectors are largely guilty for these GeForce RTX 4090 power cable breakdown.

The corporate, which has been mum to date apart from confirming that it’s investigating the problem, released a statement to Gamers Nexus This additionally confirms the variety of instances he is aware of of.

We’re actively investigating studies. We’re conscious of about 50 instances globally, an organization spokesperson instructed Avid gamers Nexus Editor-in-Chief Stephen Burke, in accordance with a video that Avid gamers Nexus posted to its YouTube channel on Friday morning.

“Our findings to date point out {that a} widespread drawback is that the connectors will not be totally linked to the graphics card,” Nvidia instructed Burke. “To assist make sure the safety of the connector, we suggest plugging the ability adapter into the graphics card first to verify it’s plugged in firmly and evenly, earlier than connecting the graphics card to the motherboard.”

Nvidia officers additionally instructed Burke that returned cable adapters all present corrosion injury indicating they weren’t totally seated. The corporate additionally printed Statement on the customer help page It reveals the form of the cable inserted appropriately.

Nvidia’s assertion seems to largely again up what Burke and his workforce found yesterday: An excessively free 12VHPWR connector in a GPU can result in excessive temperatures that soften the connector.

in Gamers Nexus investigationThe failed connectors Burke obtained typically had bodily injury, indicating that the plug had largely pulled out of the GPU. Avid gamers Nexus has additionally largely concluded that particles from manufacturing, in addition to particles from potential shoppers inserting and eradicating the connector, could also be inflicting the RTX 4090 cables to soften however the most probably trigger is a free connector.

others, incl Ronaldo Boussali from Techlab.net.br and John Gero, Corsair’s director of analysis, have beforehand run their very own assessments and concluded that the connector is properly able to dealing with the present being pushed by way of it—so long as it is totally linked.

After all, the long-standing query is whether or not or not the wrong insertions stem from a elementary drawback within the connector’s design. With clear proof now that the cable is able to supporting the vitality behind it, many are questioning whether or not or not the latch might be improved upon.

Nvidia officers instructed Burke that “we’re investigating extra methods to verify the connector is safe earlier than turning on the graphics card.”

Different concepts have been floated, corresponding to refusing the playing cards to submit if the sensing pins on the sockets will not be totally seated. In reality, the PCI-SIG group is claimed to be contemplating design modifications to the brand new plug.

Nvidia additionally responded to client considerations that it might not honor warranties if a client makes use of a 12VHPWR connector “third occasion adapter”, corresponding to customized cables and modified proper angles that individuals purchase in hopes of avoiding a melted connector. This raised considerations that Nvidia and board companions wouldn’t honor a guaranty if the unique 12VHPWR connector was used on a brand new PSU.

In a press release launched to PCWorld, an organization spokesperson stated the priority was unwarranted. “NVIDIA and our companions are dedicated to supporting our prospects, whatever the cable or energy supply used,” stated an Nvidia spokesperson.

Maybe most significantly, Nvidia additionally instructed Avid gamers Nexus that it and its companions will honor RMAs from playing cards which were broken by incorrect insertion. “Anybody who has an issue [relating to this] the corporate instructed Burke. “We will pace up the RMA.”

Brad Shakos/IDG

So what number of GeForce RTX 4090 playing cards have suffered from melting connectors? Avid gamers Nexus studies that board companions have instructed it 125,000 GeForce RTX 4090 playing cards have been offered, which might put the identified failure price at 0.04 %, Burke stated.

The assertion comes a day after a GeForce RTX 4090 proprietor apparently filed a category motion lawsuit in opposition to Nvidia over melting connectors, in accordance with a report in tom devices.

Lucas Genova filed his go well with on November 11 and alleged that Nvidia “has marketed and offered the RTX 4090 with a dangerously faulty energy cable plug and socket, rendering client playing cards inoperable and presenting a severe electrical and hearth hazard to each particular person purchaser.”