If you’re brand new to managing restaurants, knowing the best way to start can be a challenge. The tasks you’re assigned include community outreach, mediating staff disputes, analyzing data on inventory levels, meeting customer expectations, and so on and all while making sure that both the front and back of the house are running smoothly. From delegating to prioritizing Restaurant Management Software, they must utilize a range of talents to be successful. We’re here to assist!
We’ve got some tips for managing restaurants that will enable you to take on the next stage of your professional career within this fast-paced field.
It’s no secret that turnover is a concern for a majority of restaurants. In reality, the average length of time for employees in restaurants will be just under two years. In addition, it is generally more expensive to teach new team members as opposed to retaining those you already have however, it could take a lot of time out of your working day for conducting interview sessions, monitoring, and teach new employees. What are some ways to keep your employees satisfied and motivated to remain?
If you don’t have one, think about setting up an “Employee of the Month” program. You should ensure that the winner receives a reward check or gift card, or another prize to acknowledge their accomplishment, and encourage others to emulate their success. It is also a good idea to employ open-book management in order to encourage greater transparency and trust within your employees. This happens when a business is open to employees regarding its financials and profitability, as well as profit sharing and education classes. This can allow employees to feel appreciated by you, as their boss.
Particularly during busy periods, it is always a good idea to offer a complimentary meal for employees who work double shifts or to give everyone gifts at the time of the holidays to give them an incentive for a job well-done. It is also possible to incentive programs for employees who are staying at your establishment for a specific amount of time, for example, 3 months or 6 months-one years, etc. This could be financial or something else like an increased priority in your schedule or a free dessert every month.
Certain cooking special dishes is an excellent way to keep your customers returning — but it’s also important to switch things to keep things fresh. Simply changing your menu each season can help maintain freshness and allow you to partner with local farmers and suppliers that grow a variety of fruits vegetables, herbs, and fruits in accordance with the season.
In the summer months, Peaches and zucchini can be perfect for salads or an appetizer. In colder months Brussels sprouts, as well as carrots, are great additions to your main dish or as a side dish. Making use of local and seasonal ingredients will not only help keep your menu (or your kitchen) from getting old-fashioned and boring, but you’ll also be in a position to save cash on the transportation costs you’d typically pay to bring in things.
A lot of times, managing restaurants also involves aiding in bringing new customers to your door. One of the best methods of doing this is to implement an effective restaurant marketing plan. Social media particularly is a great option for restaurant marketing. It’s free or less expensive than other traditional channels for marketing, such as ads on TV or in print. It’s also fairly easy to keep a decent online presence.
It is also advisable to maintain an active profile on Facebook, Instagram, Twitter, and LinkedIn. The ideal frequency of posting is different for the various platforms and should be at least once per week can be a great time to begin.
Once you’ve mastered the art of posting regularly Don’t forget to engage with your clients who send messages or comment on your posts through these channels. This is another way to communicate the essence of your company, make your customers feel specialand demonstrate your sincerity. If you have the money it’s also possible to use paid social media advertising to increase awareness of your restaurant and reach specific audience segments. They’re also simpler to monitor — a win-win.
“The customer is always right” is a well-known phrase that is frequently thrown around in the world of restaurants. However, based on the manner in which your customers behave it’s more difficult to do than say. The money you earn from your customers is what your restaurant requires to survive, which is why it’s crucial to do everything you can (within the bounds of reason) to ensure they experience an enjoyable experience.
It is important that your employees know how to handle a customer who wants to know about menu changes for special diets. They must also know what to do when responding to out of line customers or customers who are upset (alert the manager on duty) and those who show up at your restaurant just 10 minutes before the time you’re scheduled to close (seat them and inform the kitchen the number of people in the restaurant). Restaurant managers must deal with everything, so the more you can prepare your staff for a variety of situations the more prepared you will be.
As manager, you’re directly affected by the amount of money your restaurant earns. Are you looking for ways to increase your bottom line an increase? If you own an intimate or semi-private dining room that can accommodate groups of 8 or more people, tell your top executives that they can rent the space for occasions in the event that they aren’t currently. Events are likely to fill your calendar, especially if you’re having trouble meeting the sales targets. If you’re concerned about accommodating both regular customers you could start by limiting your events at times when you’re usually shut or at a slow.
If you’re just beginning your journey and are looking to generate some interest, try these the introduction of a deal:
- Offer a discount for customers who wish to lease your space for the weekdays
- Offer 10% off to those who book a function within the first 3 months after your brand new events program is launched.
- You can send a gift card or a lovely champagne bottle of a customer’s referral book within the next three months.
In the event that you have an existing plan and would like to let that your clients are aware of it, create an event page to the website that includes the most current details about the event as well as photos of previous events that have taken place within your venue (with consent from your customers). The page can also be an excellent place to emphasize the fact that your venue is suitable for various types of events such as wedding rehearsal meals, birthday parties, or business events. It is also possible to slip small, well-designed pieces of paper with information about the event in check presentation cards, in order to motivate diners to hold events in your venue.
It is a common part of a restaurant’s daily routine. Alongside recording sales generated by dinner reservations and other events, you need to keep track of bar and food inventory as well as customer numbers as well as payroll expenses, and many more. One method to get this done in a streamlined method is to use a point-of-sale (POS) solution. Based on the system you select it is possible to alter menus, view up-to-date reports and manage online orders, and anticipate future trends in sales all from one location. Restaurant POS Software typically runs on the cloud and, therefore, you can work from anywhere rather than getting tied into your computer.
We’re sure you’re thinking manually storing inventory can be lengthy and time-consuming. However, technological advances allow for software solutions for managing inventory that automatize the process, saving significant time and can increase margins as well.
If you’re in a place that allows you to host happy hours, this could be a great chance the restaurant can earn additional revenue. The happy hours that usually occur on weekdays between the hours of 4 and 7 p.m. These are great for those who are off from work and are looking to catch up with coworkers or friends for a casual drink before going home. Create a few easy-to-make drinks and food items that are priced at a discount to attract patrons, such as half-priced Nachos and $5 margaritas. You could even make it a point to design full menus of happy hour.
It is also possible to work with a deal website (like Groupon) to raise more attention for your business. It will draw more customers to your door and they may even refer their friends to it. A lot of restaurants have had the benefits of creating special offers based on items such as:
- Events for sport
- Themes that are specific to the city
As a restaurant owner, the reputation of your business should be something you keep an eye on. Did you consider that word of mouth and online reviews are among the most important factors in helping customers choose the best restaurant? Learning how to obtain and use positive reviews and make an impression on your customers could make a big difference in how well your website is viewed.
Check that you’re Yelp, TripAdvisor and Facebook pages are current, and then look over what your customers have to say about you. Reviews can be either positive or negative therefore staying on top of it all and reading reviews every day (and responding as needed) can help you get an understanding of the way your brand is considered.
Controlling the flow of cash is an important element of a restaurant’s task. One way to demonstrate that you’re doing the job right is by figuring out innovative ways for your business to save cash. For example, you can:
- Consider switching your light bulbs to efficient ones — so in the sense that it doesn’t degrade the dining experience.
- Replace your faucets with low-flow faucets particularly in bathrooms of customers in order to cut down on water costs.
- Inform your staff in the back of the house that they shouldn’t operate the dishwasher only when it’s fully full (if they’re not able to finish their dishes prior to this happening there’s an entirely different problem to be addressed)
Take a look at your menu as an aspect within your dining establishment that may assist you in cutting costs. Are there certain items which aren’t doing well? Take them off and press “refresh” on your offerings.
It’s not an easy job to run a restaurant on your own. One of the most effective tips we’ve heard is working with someone with experience as a general manager and can help you navigate the procedure. From dealing with angry customers to the simplest methods to train your employees and ensure they remain satisfied, they’ll have a few techniques they’ll share with you. If you’re unable to identify anyone you could meet regularly to help you learn the ropes online, it’s your next best option. Utilizing Facebook groups or forums to ask those who work in the industry of restaurants their opinions will assist you in becoming an effective manager of your restaurant.