Reports claim that Rackspace’s outage, a cloud computing provider, has been affecting Rackspace users for more three weeks.
Rackspace has not yet provided an exact number of customers affected by the recent attack against its Microsoft Exchange email host service. However, Rackspace was able to state that it had been notified. SEC fileThis number is approximately 1% of its total revenues, or about $30 million. The impact was felt mainly by small businesses.
What next for affected customers?
Rackspace’s chief product officers Josh Prewett and Mark Prewett made it clear that there was progress in allowing customers to access their data. Prewett stated that he “expects that [we’ve made tremendous] progress within the next few days or one week.”
However, it’s not certain if users are ready to receive 100% of their data back. The executive said it would be too early to say “every customer ever, 100 percent.” He also suggested that “a possibility” might exist that the Exchange PST file was corrupted and that it could be that something is wrong with each customer’s PST.
He did however say that he believed that the vast majority customers would be able recover their data.
Rackspace’s CEO stated that Rackspace will eventually share details about the incident including the root cause, and the actions taken to address it.
The company also declined comment on the ongoing case in class, as customers in 18 states are attempting to sue the company for compensation.
Rackspace is offering compensation to users who have been affected by the incident.
Compensation included offering Microsoft 365 Exchange Plan 1 licenses to affected users free of charge until a fix is determined.
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